Terms and conditions

Gill Coe Antiques are completely dedicated to complete satisfaction.
If you have any suggestions or comments, please email us at [email protected].

Our Contact details:

Dorking Antiques
17-18 West Street

Phone: +44 (0) 01883 625311 Mobile: 07860 158 955 Email: [email protected]

Making a Purchase: 
We accept all orders subject to availability. If your order cannot be fulfilled we will contact you regarding this, and maybe even provide details of an alternative and similar item.
We accept payment by most major debit and credit cards (credit cards only are subject to a 1.5% surcharge). The card must be registered to the delivery address.
Payment can be made over the phone by debit or credit card, or alternatively a cheque can be sent to us, although at least 2 weeks clearance is needed before items can be released from the Centres.

Shipping and Handling: 
Packing charges are included in the price quoted for postage. If van delivery is chosen, packing materials are used in the vehicle.

Delivery ScheduleOn receipt of your order we will e-mail back confirmation of your order. An invoice & receipt will be posted to you.

We aim to despatch all:Postal Items: Within 7 Days.Van Delivery Items: Within 2 Weeks, although this cannot be guaranteed, as it depends mainly on the whereabouts of your location. It might not be possible to deliver to some locations and in relation to export from the United Kingdom a specific arrangement must be made.

Delivery of goods to you: 
Where agreed we will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.If you collect the goods or arrange for their collection by a third party then you will become the owner of the goods when so collected whereupon we will not be liable for their loss or destruction.
It assists us in providing the best possible service to you for our respective commitments and responsibilities to one another to be clearly defined at the point of sale. These commitments are set out below and we request that you read them.

Before Delivery:
It is your responsibility to advise us at the time of purchasing your furniture of difficulties that may be encountered when delivering to your property ensuring this information is documented on the sales receipt. Any costs incurred effecting delivery will not be the responsibility of Gill Coe Antiques i.e. door or window removal etc.

Gill Coe Antiques are only responsible for delivery to your front door.
It will be at the discretion of the delivery manager for giving assistance within your property but Gill Coe Antiques will not be responsible for any damage incurred whilst doing so.
All delivery times given by us are approximate. We always give delivery times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.
If for any reason a piece of furniture cannot be delivered due to access problems it will remain the property of the customer, any further attempts to deliver by Gill Coe Antiques may incur a delivery charge.

Right for you to cancel your contract: 
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

To cancel your contract you must notify us in writing.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your debit or credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Cancellation by us: 
We reserve the right to cancel the contract between us if:• we have insufficient stock to deliver the goods you have ordered;• we do not deliver to your area; or• one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Accuracy of Website: 
We have taken every care in preparing the content of this website, however we cannot guarantee that the information will always be completely up to date and free from mistakes. To the extent permitted by law Gill Coe Antiques disclaim all warranties express or implied, as to the accuracy of the information contained on this website.
Descriptions of goods are given in good faith however any such description is given in good faith either by Gill Coe Antiques or the Dealer and you should satisfy yourselves on any particular issue of provenance or quality.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 5 working days of the delivery of the goods in question.If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.If you notify a problem to us under this condition, our only obligation will be, at your option:
• to make good any shortage or non-delivery;

• to replace or repair any goods that are damaged or defective(if available); or

• to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Colour Reproduction: 
Gill Coe Antiques have made every effort to reproduce colours on the site as accurately as possible. However, different computers reproduce colours in slightly different ways. Therefore, the product may vary in colour slightly to that shown on your screen.

Returns Policy: 
Without prejudice to your right of cancellation set out above and other statutory rights you may have if a return is agreed upon, any delivery or postage costs will not be refunded, and re-collection fees may apply. Also, if any damage occurs during postage, a claim will be made to the couriers, who will again, possibly not return any postage costs. Gill Coe Antiques accept no responsibility for lost or damaged items.

Events beyond our control: 
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

You acknowledge and agree to be bound by the terms of our privacy policy.

Governing Law: 
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement: 
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.